No trains are running from the station. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. We are sorry for any inconvenience caused. You will need an all-areas Saveaway for journeys across two or more areas, for journeys beyond the Merseyside boundary (by rail only) as far as Chester, Ellesmere Port and Ormskirk, and for cross river journeys only on Mersey Ferries. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Prices vary and are based on your station of origin and destination. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. 13.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Solo Ticket has been added or is to be added to. Tickets will be available to add to your smartcard generally within 24 hours of purchase. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. If we are unable to accept your Application, we will inform you of this in writing. 9. This fee is to cover the card production and distribution costs. We aim to have normal service resumed as swiftly as possible. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. 6. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Where can you use the Saveaway Ticket 3.1 The Saveaway Ticket allows for travel on local bus, trains and Mersey Ferries cross river services in either one or all areas listed across Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/saveaway-ticket/). One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. For buses in your chosen area How long are the tickets valid for? Merseytravel is committed to processing your personal information in a clear and transparent way. By purchasing and using a Railpass you accept these Terms. Buy one at the beginning of term for your daily bus j, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. If you make a journey outside of the valid area(s) of your Saveaway Ticket or if your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (except where stated in clause 3.2 above), that part of your journey is not covered by the Saveaway Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. Vehicles towing a trailer or Caravan must pay the class 2 toll. We will refund any payments you have made to your Account. 16. 13. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. Can I add more than one smartcard to my online account? Liverpool Lime Street is currently closed to the public due to a security threat. 2. Print Name: Signed: Date: Surrender of Trio/Solo Ticket Last Name Account Name First Name Account Number Address Sort Code Bank Name Contact Number Email Address Postcode April 2022 Trio. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). I bought a ticket at a Paypoint retailer/rail station/Merseytravel Centre but it is not showing on my recent purchase history? Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. You should receive your ticket within seven days. Account means the account set up for the operation of your Fast Tag.Liverpool City Region includes the districts of Liverpool, Halton, Knowsley, Sefton, St Helens and WirralFast Tag means the Mersey Tunnels Fast Tag device on board unitMerseytravel means Merseytravel (the operators of the Mersey Tunnel) of No 1 Mann Island Liverpool L3 1BP as well as its employees agents subcontractors and assigneesToll Barrier means the Mersey Tunnels toll barrier at the toll plaza which the Fast Tag is usedResident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region.User means you the user of the Fast Tag. 2. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. (f) We may stop providing the Fast Tag Scheme at any time. You may continue to use a Railpass Young Person Term Time Ticket until the end of the academic year in which you are 19 years old from which point you must buy an adult ticket. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. We will refund a Term Time Ticket in line with our refund policy. You can combine different types of season tickets for journeys through different areas or zones. If the T-FLOW balance is of credit is exhausted alternative payment will be required. Default(a) In the unlikely event that there is any defect with the Fast Tag, Account or any the aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible;(ii) please give us a reasonable opportunity to repair or fix any defect. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. You can buy a Solo ticket for a week, a month, a year or a term. DefenitionsAccount Holder means the holder of the Fast Tag Account. 7. The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. (a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels T-FLOW Concessionary travel Application pack. 8.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or card used to purchase the Trio Ticket. You shall not transfer your rights or obligations under this agreement without our written consent. (c) We accept payment with all major Debit/Credit Cards (excluding Amex). Click onto see your personal details, you can change your details here. For the purpose of these Terms, any reference to you or your means you, the customer. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket.11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. The term dates for term time Tickets can be found here. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. You no longer need a photo or application form. 6.5 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. 5.2 To use a Railpass, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or present your paper format ticket (whichever is applicable) at the rail ticket gates. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund.10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. (f) We may stop providing the Fast Tag Scheme at any time. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of Solo and Merseyrail-Only Railpass tickets. You will need to pay 1 for a new card. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. Someone else can buy the ticket for you but they must bring along a recent passport size photo of you. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. We aim to have normal service resumed as swiftly as possible. I use my MetroCard or Walrus to buy Railpass tickets. We aim to have normal service resumed as swiftly as possible. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Trio Term Time Ticket will be valid are suitable for your journeys. (h) You must travel through an attended toll lane and present your ID pass to the Merseytravel Customer Service Officer to activate the free journey. Where can you use the Trio Ticket 3.1 The Trio Ticket allows you to travel on local bus, train and Mersey Ferries cross river services in your chosen zones or areas across Merseyside, as shown on the map and areas guide on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/trio-ticket/). 5.1 Each time you board and alight a bus, it counts as a separate journey. 3. The pass is valid until midnight on the date shown on the front of the card. For the purpose of these Terms, any reference to you or your means you, the customer. Trio, Solo or Railpass Term Time Tickets. I have activated my ticket on board the bus or at the station why does the status still show as pending? 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. You can use weekly, monthly or annual tickets at any time, on any day. We are unable to issue cash or cheque refunds. In the unlikely event that your card doesnt read but you believe that it is valid please visit a Merseytravel Centre. 3.3 Your Saveaway Ticket is not valid for use on: 3.3.1 One-off special event services, unless otherwise agreed by the participating operators;3.3.2 Private bus, coach, rail or ferry services; 3.3.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.3.4 Any other services as agreed by the participating operators 3.4 You must use your Saveaway Ticket within the area(s) chosen for your journey. It is the Users responsibility to ensure your Account has the required funds to operate the Toll Barrier. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. Privacy PolicyThe personal data you provide us in relation to the My Tickets and on the Merseytravel Website is subject to our Privacy Policy. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. 4-WeeklyUse it any time on any day for 4 weeks. Go . I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used.7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. The personal data you provide us in relation to the Railpass and on the Merseytravel Website is subject to our Fair Processing Notice. This does not include diversions to buses that have been implemented due to roadworks or special events. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. We can prevent your lost card from being used and send you a replacement if necessary. I applied for my Solo Term Time Ticket online, when will I receive it? 6. We are sorry for any inconvenience caused. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Merseytravel's Tickets For Adults (aged 19+) Handy information to plan your journeys. Who should I contact with any queries? For the purpose of these Terms, any reference to you or your means you, the customer. Third Party RightsThis Agreement is between you and Merseytravel. Merseytravel Trio Tickets Terms and Conditions of Use. Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. These only become active on first use. Misuse7.1 My Tickets remain the property of Merseytravel at all times. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. Following receipt of this information, we will hotlist the card preventing further usage. Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. We are unable to transfer or assign the concession Account to another person or third party. 15. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. 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