Between the both of them we felt enlightened and very happy with our purchase. Practical due to the many available retailers. Many thanks, love our LaZBoy recliner! Great quality, great service and a wonderful shopping experience. There was a scuff and tear in the leather. Was not honest. Now awaiting the delivery of our new couches. The salesperson, Linda Evans, was very nice and helpful. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. 7 months and counting, and still no sofa. End of story. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. 13 months after delivery. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." Also, La-Z-Boy sells more than recliners and sofas. We got excellent and friendly service from Linda Evans. Slumber Search is supported by readers. Super big selection to chose from. They are from 2005 and still look new. Our dealer can not tell us when it might arrive. So many fun choices with such comfort. We ordered it any way as what do I tell my wife at this point. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. You can be sure I'll never buy another product from them. Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. The manufacture was outsourced to a foreign country and the upholstery job was inconsistent and poorly done; not up to laz-e-boy standards. BIG buyer's remorse. I bought a leather chair and it's the most comfortable thing in the world. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. The salesman I dealt with gave me recommendations based on my needs. Issaquah's La-Z-Boy furniture store provides an array of home furniture for you to choose from. The store manager Kenneth Medford would not answer or return our calls for weeks, after 100% follow-up being done on our side of things he says there's nothing he can do, "call corporate." We are very pleased. We haven't received our furniture yet (it can take up to 4-8 weeks for some pieces), but we are looking forward to it. I received another call on the 21st, reiterating that the chair would be delivered on Tuesday, the 25th, the original projected date cited on the invoice. Bradington Young would be my second choice after Hancock & Moore. I will never buy from this company again. Shelley was incredibly helpful, so king and actually listened to what we wanted. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. Very professional and friendly service, he even sent. Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. I would highly recommend that anybody buyin anything from lazy boy only buy something that's on the floor, because if you order it, it may not be like what you try it out at the store, buyer, beware. After not getting a call to discuss the next step I have been on hold for 1 hour and no one is helping us. Very poor quality, just over 2 years old and it's already broken down and not very comfortable. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. Okay so who am I kidding. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. They have a wide range of furniture from pricey to high end. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. I also liked the power recline feature available as an upgrade (I think) on Bradington Young. Moral of the story, once they get your money, they don't care about you anymore. 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required Great service and very pleased with everything. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! Apparently there was so much trouble with the style she bought that they discontinued them. See how it all works here. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. All good in my book. Labor is charged at a rate of $124 per hour. Subsequently we noticed the other side not quite right and found the wood frame, holding the reclining rail, to be broken. Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. 2 months later she calls my wife and said they had a sale 30%. I have purchased two more chairs and expect delivery soon. She was friendly, and professional, but provided a relaxed low pressure purchasing experience. This is not one of them. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. Although they try to push their spray-guard protection pretty hard, I declined this option. While I continued to ask him to hear me out he was simply not interested in wasting his time. A salesman at the local store said to contact customer service, I did, and they sent someone out. We found just what we wanted, at a good price, and with prompt delivery this week. Most Lazyboy styles come in a tall man's version. In 2013 it was my time as an adult to make my first big furniture purchase. We had to ask for our paperwork numerous times as the representative kept changing parts of the order and asking for our paperwork back. The quality is poor. She helped us pick out a great style & fabric for our room. I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! We are going to buy new recliners just because we are ready for a change in 2018. I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. Michael Dawson had so much patience with us! Bought sofa and love seat. I am so disappointed in this quality. Customer service was absolutely no help and only offered me to dismantle my furniture and pick up/deliver the furniture myself to save the delivery fees. If LazyBoy hired staff (there'e high unemployment during Covid!) Expected this to be an easy purchase but it's immeasurably easier. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. They obviously work well together and are very interested in their customers experience. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. No one could answer me. I now have to drive to the store to talk with a person. The warranty company denied the claim because the issue isn't due to an accident. He asked if i bought a warranty and i said no. So I went to La-Z-Boy furniture. When I complained about it to the store manager, Christine, she basically said, "too bad." What part of lifetime is covered? My experience with La-Z-Boy seems minor by comparison. Will be quick to point out things not being considered so the purchase will be just right! So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. Have either of you had problems with your Lazyboy? Bought my recliner Nov.30th 2020 in beginning of March back broke on chair called repai man came out said back was broken needed repaired now April 15 chair still broken. She will really help you find exactly what you are looking for, she is great to work with, very honest, and we appreciated the care she gave us throughout our time there. The workmanship was garbage. VERY happy. You have to bring couch in, They pay for parts and you pay $75 an hour labor. I had a set of rocking recliners delivered in July 2022. All the connections are tight, and the other side works fine. One month after warranty expired. Life goes on of course, just not at La-Z-Boy for us. No longer the American made quality furniture. Its now 16 weeks and we may get some of our furniture, then fly back to the condo that sits empty while we sit in our empty place waiting. Adjust the legrest with a convenient side-mounted handle. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. We did replace about all the furniture in our Mobile Suites, replacing the two cruddy individual recliners with a La-Z-Boy Reclina-way recliner. It's attractive, comfortable, and a great value. My husband and I went in on Saturday and Sherry was our salesperson. I've had 3 service calls and new springs on each chair. | Weight limit - 500 lbs. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. Customer Service is a disaster - one call center for the entire US. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! I would never shop here again, nor would I recommend them. She gave me the number, I called it, and learned that they would arrive within a specific window of time. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. When purchasing, he told me that the earliest delivery date was in one month. I have a Bradington Young recliner that I got in 1987. Kelly saw us and left her meeting. We received a partial delivery. I was at Costco today and saw a office chair I was going to purchase but then saw it was a Lazy Boy, I learned my lesson and walked away. As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). In fact, he even came out with one of their interior designers to help provide some input on color choices and the overall layout. Called for service,had to wait 6 weeks for a home visit. Made our day. I've just purchased a La-Z-Boy couch/recliner and love it. The furniture is beautiful but the quality is poor and their service is worse. That was June 8th, 2020. If you lean on an arm you can hear cracking of the thin piece of wood barely holding this together. 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