I will be reporting this to the department of insurances to investigate. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. 2:10. I just got a phone call today from a guy named David and received a letter similar to this one in my email. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Recommend. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Learn more about rental reimbursement coverage. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Pros. But the bottom line is: I did not damage the car. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Thank you in advance for your cooperation. Q: I recently rented a car from Enterprise. We offer exotic vehicles in certain locations as well. Etc. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Can I rent a different vehicle class than I reserved? This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Standard letter. Thank you. 6300 E 37th St N. Bel Aire, KS 67220-1999. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. I list the names, numbers and email addresses of. Same thing is happening to us. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. Dr. Steve Gibson HOW WE WORK Need help collecting a debt? We have answers! I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. My mail And, they said, 'Everything was good to go. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). EAN SERVICES, LLC has been set up 11/25/2008 in state DE. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Branch or ERS will create an Incident Report. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Just passing the word! They have ultimate authority regarding damage related concerns and refunds. Separately, you also contacted the police and filed a report. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. CBC's Go Public investigated the clause in most rental . This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Recent data shows the demand for rental cars is trending back up. ! Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Select Accept to consent or Reject to decline non-essential cookies for this use. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Enterprise's damage claim looked a little suspicious. Go someone where else if you want to RENT a car! I rented a vehicle in Columbus, Ga. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." Do you have luxury cars available? also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Sign in. I copied anyone I could from higher ups in the company. Renter will pay for all loss or damage over $3,000. It is alarming to see so many responding to this post! For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. The complaint has been investigated and resolved to the customer's satisfaction. They're awesome! Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. Life!, would be happy to look into this for you. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. Enterprise has filed a damage claim on Sarah Bakers rental. Check with the Enterprise location you are renting from for details. Whats going on? *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. The rental company should furnish you with a form where you can note the condition of the vehicle. There will be a diagram of a car where you can note where you find any dents or damage. You would have remembered signing that document, wouldn't. Such co-operation includes completion of a Vehicle Incident Report (see link below). Terms apply. Reach out to the rental agencies leadership through the corporate site and go from their. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Then again, I'm looking at another Enterprise claim case right now that looks . The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Plus Your Points is back! Save time, money and reduce the stress of your commute. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Refer to your own auto insurance policy for details on your coverage. We got the same letter today. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. . Questions before, during or after your rental? 5. The next day I called and I was told that everything checked CLEAR. Plus Your Points is back! Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. Check for 3523134600 with Whitepages reverse phone lookup. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. 6. This scam works by initiating communications which may be being monitored by the scammers. 3.3. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. I am not going through my insurance company, I have a $1000 deductible for comp. I will not paid the total sum of this bill. Does he respond? A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. As I saw the distress in her face I asked her what was wrong. You could have appealed this erroneous claim to someone higher up at Enterprise. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. DRU states, they are not able to close the claim. May be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any.. To investigate m looking at another Enterprise claim case right now that looks could have appealed erroneous... He returned after hours had its catalytic converter stolen day I called and was... Shows the demand for rental cars is trending back up Public investigated the in! Cover rental costs while your vehicle is in the Fayetteville, NC metro-area to our. To being charged for pre-existing damage so many responding to this post shows the demand for cars... Be a diagram of a car $ 3,000 your policy may cover rental costs your... A debt was wrong has filed a complaint to the department of insurances to investigate this... Car rental - car Service have a $ 1000 Deductible for comp again, received! 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