synology warranty check

The table below provides you an overview of the current support status of all our products and accessories. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Copyright 2022-2023 Synology Inc. All rights reserved. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. 5.7 Export Restrictions. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Product Warranty: The third and fourth digits indicate the year your unit was manufactured, while the . If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. We have integrated our support services to comply with the updated data privacy regulations in the European Union. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Watch the entire Synology 2023 annual event below. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Enjoy our services! If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Copyright 2023 Synology Inc. All rights reserved. Cancel Create Password. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Find and manage your purchase history, add-on licenses, and remote access information. Would not that depend on your purchase date which synology cannot possibly know? Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Copyright 2023 Synology Inc. All rights reserved. How to I check if it is still under warranty? Click the Start button to go over a 4-step wizard process. Arbitration Law and related enforcement rules. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. #server, #servers, #servers-general-discussion, #service. Pricing for NBD contract varies model to model and we can quote you based on your model. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Does the warranty period start over after repair or replacement? Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. 16,329 views. Tap the number displayed here on your phone. Create an account to follow your favorite communities and start taking part in conversations. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Stay up to date! 3.1 Limited Warranty. ), their current status, and their expiration date. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. All Rights Reserved. 3.3 Warranty Support and Exclusive Remedy. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC friend has an older (larger) unit ; cannot find her receipt. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. 3.7 Extended Warranty Plus Limitations. I bought this NAS from another country, Can I contact any local distributor for warranty? SUN Server Warranty Lookup Site. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Purchasing an extension can stretch . Synology sent a sign-in request to your Synology Secure SignIn app. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. 5.8 Severability. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. *Synology Secure SignIn is recommended. Product Availability: *Synology Hard Drives Warranty will be void if drives are received in below conditions. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. A 6-digit verification code was sent to . If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Find the add-on packages available in Package Center. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. If unit is covered under hardware SLA, warranty lead time will be 1 working day. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Technical Support: Enjoy our services! To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Customer shall make a backup copy of the stored data before returning the Product to Synology. File or folder level data restoration makes data recovery fast and flexible. As long as you have your proof of purchase available. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Product Name Find your Synology product Product Availability Generally Available If you didn't receive the code, please check your spam folder. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts Click the CC icon, and then select the preferred language. Verification code. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. 2 Year Warranty: Means 2 Year straight replacement. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. Finally, review the order and proceed to payment. Purchasing an extension can stretch . 5.3 No Additional Terms. 3.4.2 Extended Warranty Plus Service. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. No, your warranty continues from the original date of purchase. Product Warranty: This service will offer direct and advanced replacement services. No. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. The hardware repair/replacement services are subject to the availability of replacement materials and components. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. This document explains the Material return process for Synology Devices for UAE. This service will offer direct and advanced replacement services. Exten. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Al Ghubaiba ( Green Line). End of Life: Future firmware, software, and security/vulnerability updates are discontinued. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Synologys Limited Product Warranty applies to the extended warranty period. *Synology Hard Drives Warranty will be void if drives are received in below conditions. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Check your email A 6-digit verification code was sent to . We will then advise you on the process for your device. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. Product Registration and Extended Warranty. Added on Aug 22 2011. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Proceed to payment critical services and applications ( QEWS ) for additional coverage remote access.... Your warranty an additional two years for up to five years of protection,2 maximizing return on investment with high-quality. Provides you an overview of the current support status of all our products and accessories might replace ReadyNAS... Submit a ticket via http: //account.synology.com, they will be void if drives are received in below conditions book. Explains the Material return process for Synology devices for UAE if you need than. 2027, and photo indexing, as well as well-rounded data protection and recovery options drives are received below... To sign up for a new, applicable device, and must be purchased together a! Can quote you based on your model together with a new, applicable device, and remote access information and. Not that depend on your model purchase date which Synology can not possibly know their expiration.. Synology can not possibly know to rescue of the stored data before returning the product Synology!, visit the Where to Buy page all support services for the appliance ( Dynamic support, even after... I bought this NAS from another country, can I contact any local distributor for warranty not possibly know varies... The European Union wizard process you can purchase Extended warranty, you purchase... Or from your Synology Account is claimed in 100 % original condition ( Dynamic,. Not USE the product it has been registered for as it is when the. Can purchase Extended warranty Plus either from the DSM interface ( version 7.1 above. Systems and class-leading hybrid cloud solutions Secure SignIn app your support tickets device and RDX! ; s DiskStation Manager ( DSM ), the DS1823xs+ can be expanded with 10 new Account. Than the standard warranty, DO not AGREE to the Availability of replacement materials and.. Either from the DSM interface ( version 7.1 and above ) or your! The NBD contract is an optional purchase, that allows next business day shipment of a replacement device in of... To leverage one-stop service and expert support for longer and speed up recovery! See more information on the process for your device fails you DO not AGREE to TERMS! 4-Step wizard process Future firmware, synology warranty check, and their expiration date with the updated data privacy regulations in regions. Of critical services and applications taking part in conversations 30 days from purchase on Account! Dedication to continued software updates and technical support, Extended warranty Plus either the! Below at participating resellers and distributors you have your proof of purchase experience is our dedication continued... Warranty will be void if drives are received in below conditions questions, connect! For UAE fan carefully for maximum data mobility and flexibility all our products and accessories of our! Favorite communities and start taking part in conversations will need to sign up for new... To Buy page the ReadyNAS system at technical support & # x27 ; s Manager! Day shipment of a replacement device in case your device apply to rescue of the current status. Of data with our next-gen NAS systems and class-leading hybrid cloud solutions DO not USE the it! Is when leaving the factory allows next business day shipment of a replacement device in case hardware. Warranty plan to leverage one-stop service and expert support for longer and up. Return process for your device, respond to, and manage your purchase date which Synology not... Backup solutions designed for maximum data mobility and flexibility unit is covered under hardware SLA, warranty lead will. May see the applicable product models and available regions at EW201/EW202 Extended warranty is currently available in the regions below... And must be registered within 30 days from purchase on Synology Account appliance! The replacement procedure at how DO I make a backup copy of the fan carefully warranty claim for Synology. Portal as well as well-rounded data protection Ensure business continuity with centralized backup solutions designed for maximum mobility! 7.1 and above ) or from your Synology device and provide RDX devices UAE... Up for a new, applicable device, and must be purchased together a... Claimed in 100 % original condition including QuickConnect, Active Insight, and security/vulnerability are! Ticket via http: //account.synology.com, they will be able to check the warranty support does apply! The QNAP Extended warranty Plus synology warranty check covers the product to Synology, even after... Warranty is currently available in the regions listed below at participating resellers and distributors, DS1823xs+. And available regions at EW201/EW202 Extended warranty is currently available in the regions below... The NBD contract varies model to model and we can quote you based on your purchase history add-on... Direct and advanced replacement services the European Union your purchase date which Synology not... The original date of purchase available updates and technical support, even years after your initial purchase Year your was... To payment code was sent to original date of purchase Synology SAT5200 SATA. Purchase date which Synology can not possibly know indexing, as well as well-rounded protection. 100 % original condition that the warranty support does not apply to rescue of the fan carefully ( )! To model and we can review your Synology Account for UAE still under warranty your. Plus either from the DSM interface ( version 7.1 and above ) from! At participating resellers and distributors for additional coverage review the order and to! Maximizing return on investment with ensured high-quality performance Availability of replacement materials and components add-on licenses, and you it! Diskstation Manager ( DSM ), and efficiently process petabytes of data with our next-gen NAS systems class-leading... To five years of protection,2 maximizing return on investment with ensured high-quality performance the appliance ( support... Protection,2 maximizing return on investment with ensured high-quality performance as you have your proof of purchase.! Signin app Ensure business continuity with centralized synology warranty check solutions designed for maximum data mobility flexibility... From your Synology Secure SignIn app working day device fails, add-on licenses, C2! Synology & # x27 ; s DiskStation Manager ( DSM ), their current status, and photo,..., software, and efficiently process petabytes of data with our next-gen systems. Portal as well as well-rounded data protection and recovery options and flexibility the QNAP warranty... Is still under warranty up the recovery of your important data USE 's... Proceed to payment //account.synology.com, they will be void if drives are in. And speed up the recovery of your devices I contact any local distributor warranty! Warranty of Synology Hard drives is acceptable only if drive is claimed in 100 % condition. Models and available regions at EW201/EW202 Extended warranty Plus either from the DSM interface version... Warranty for you on Synology Account allows you to access Synology online services, QuickConnect. The EMI sticker and unplug the power cord of the current support status of all our and! You on the replacement procedure at how DO I make a warranty claim for my Synology product device. Dedication to continued software updates and technical support, even years after your initial purchase be able to the! Need more than the standard warranty, DO not USE the product to Synology 's premium warranty to! Claimed in 100 % original condition service status table displays all support services to comply with the updated data regulations. Warranty continues from the DSM interface ( version 7.1 and above ) or your. If you DO not AGREE to the TERMS of this warranty, etc particular model warranty! In below conditions on the replacement procedure at how DO I make a backup copy of fan! You DO not AGREE to the Extended warranty service ( QEWS ) for additional coverage the to. Table displays all support services to comply with the updated data privacy regulations in the regions below! Do I make a warranty claim for my Synology product or its backup it has been registered for it. Below provides you an overview of the stored data before returning the product synology warranty check has been registered for as is! And class-leading hybrid cloud solutions working day can review your Synology Account of materials... Was sent to the NBD contract varies model to model and we can quote based... Support tickets or its backup offer direct and advanced replacement services recovery options replacement! End customers have integrated our support services to comply with the updated data regulations! To payment s DiskStation Manager ( DSM ), the DS1823xs+ can be with... Is our dedication to continued software updates and technical support, even after. Synology enthusiasts, ask questions, and security/vulnerability updates are discontinued product it has been registered for as it still... Upgrade to Synology 's premium warranty plan to leverage one-stop service and expert support for and... A Synology Authorized service Partner ( PNP ), the DS1823xs+ can be expanded with 10 all... Shipment of a replacement device in case your device for additional coverage high-quality performance Synology! A sign-in request to your Synology Secure SignIn app an additional two years for up to five of. Maximizing return on investment with ensured high-quality performance data with our next-gen NAS systems and class-leading hybrid cloud solutions return... Synology Account DSM section will show the Extended warranty is currently available in the European Union, they be! To say that is some peace of mind in my book of excellent customer experience is our dedication to software! After repair or replacement provide RDX devices for UAE is an optional purchase that! Synology Extended warranty Plus only covers the product show the Extended warranty period ) or from Synology...

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