Then brokers fulfill their speculative sales by buying directly from venues like Granthams at cost often not until a consumer has already purchased the tickets at a premium. In addition to Reveal, Duncans work has appeared in GQ, Esquire, The California Sunday Magazine and Columbia Journalism Review, among other outlets. The posting time indicated is Arizona local time. I dont think that many concertgoers today feel that it is working well. This customer service option is active seven days a week from 10 AM - 8 PM EST. If we send you a request to remove our content from your website, you must agree to do so immediately. Trader demands a jury trial to recover actual, punitive and statutory damages, as well as court costs. Reveal Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets. A 50% refund was issued to the customer. Please donate today. I felt totally cheated, he said. . She said that the firm planned to use custom tools, including digital waiting rooms and ticket purchasing limits, to block 30 billion in 2020. Free from corporate ties, we rely on our readers, viewers and listeners to help fund this work. Twenty-five years ago, they might have lined up in the sweltering heat or skipped work to camp out for days in front of a venues box office. I'd like to hear about marketing opportunities, I accept IQ Magazine's Terms and Conditions and Privacy Policy, First StubHub, now SeatGeek: the US secondary ticketing site is being sued in New York for allegedly refusing to issue refunds for called-off shows, William Trader hoped to see Dead and Company in Chicago, image Julio Enriquez/Flickr (CC BY 2.0). Clicking on it took me to a separate terms & policies page, where TicketNetwork warns: Some listings on SITE may only be representations of available tickets or an offer by SITE to obtain tickets and not actual seat locations or currently available tickets.. Because the sellers have already been paid, the SeatGeek class action lawsuit points out, the company stood to lose all of that money out of its own pockets when months worth of events were called off. How those businesses take care of those complaints is what separates good businesses from the rest. The number of them the company has blocked from its site has tripled since 2016, Amy Howe, then Ticketmasters COO, said in congressional testimony last February. A 74-page spreadsheet the company produced included more than 4,000 of them: chittychittybangbangonbroadway.com, jerryseinfeldtickets.com, foofighterstickets.info, chicagowhitesoxtickets.org and more. Instead, she offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. And when consumers and when artists are all feeling like something is not working in the system, its difficult for me to conclude that the system is working.. . Olivia Perreault. However, to avoid financial losses, and potential future losses, due to the Covid-19 crisis, Defendant has unilaterally and unconscionably changed their longstanding policy to instead leave their customers holding the bag.. Legions of fans say the secondary ticket market is rigged against them. On 09/27/2021 HIGHTOWER, JAMES A filed a Small Claim - Other Small Claim lawsuit against SEATGEEK INC.This case was filed in Escambia County Courts, Escambia County Courthouse located in Escambia, Florida. SeatGeek is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in SeatGeek Properties in SeatGeek's possession in connection with your use of SeatGeek Properties, to (1) comply with applicable laws, legal process or governmental request; (2) enforce the Terms, (3) respond to your . Are we going to Jacksonville? he mouthed silently as the father of the bride took the mic. Seat Geek took my money but never got tickets and they would not respond to me. SeatGeek is a ticket resale marketplace and aggregator of tickets for concerts, sports events, and theater shows. She hadnt bought the tickets from the Wilson Center, and shed paid a lot more than shed needed to: Two similar seats were available for a total of $168 on the venues official website. But the customer service representative, she recalled, told her that he couldnt produce them. 7,234 talking about this. SeatGeek is the Web's largest event ticket search engine. The FTCs 2010 warning letter made it clear that a failure by ticket resale companies to disclose when brokers dont have tickets theyre advertising as in-hand may be a violation of federal law. 2023 NYP Holdings, Inc. All Rights Reserved. You can change these settings at any time. She spent $319.76 on four tickets through the site SeatGeek, which was selling third-party tickets for this show. It, too, features a cartoon seahorse, as well as an aerial image of the amphitheater and a Google Maps link for directions. Include all links from the story, and please link to us at https://www.revealnews.org. If you would like to see more Rip-off Reports on this company/individual, search here: mailing a copy of your Ripoff Report to your Attorney General immediately. .top-of-article-prompt{border-bottom:1px solid #cccccc;padding-bottom:32px;}. In the midst of the greatest public health and economic crisis in living memory, defendant has sought to surreptitiously shift its losses onto its innocent customers, furthering the financial hardship endured by people across the country, Coulson wrote in the Manhattan federal filing. All rights reserved. The company would display the full cost of each ticket at the start of the transaction, as opposed to creating a jack-in-the-box-style fees ambush near the finish line. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy. Pender and his buddies, all avid golfers, were eager to attend. However, if that section has no tickets available rather than simply stating "no tickets available". The problem got so bad that Congress intervened in 2016, passing the BOTS Act with bipartisan support. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit.. Valentine filed a complaint with North Carolinas attorney general. Some claimed theyd unwittingly bought a ticket the broker didnt have, like Corey Pender. Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetworks speculative listings, the lawsuit said. En route, through a stroke of sheer luck, he received a call from his brother, whose wifes godfathers best friend worked for the Bills. Immediately doubting her purchase, she started poking around. We have the tickets. Amazon Toilet Paper & Hand Sanitizer. You must contact the Potential buyers can then view the information and choose to make purchases through the site paying huge fees to do so, the SeatGeek class action lawsuit reports. If they cant, the broker will either have to make good on the initial offer and take a loss or renege on the sale. Again and again, these practices have sparked enforcement attempts from regulators. Theres an outdoor amphitheater in New York called Jones Beach Theater whose official website, jonesbeach.com, features a cartoon seahorse on the homepages top left corner. If it's been past 5 business days, please direct them to SeatGeek and we can forward the issue to our payments team. Photo by DaShaunae Marisa for Reveal. A Settlement totaling $29,999,999.99 has been reached in a class action lawsuit against Allergan about the price that consumers and third-party payors paid for Restasis. Click Change Settings if you want to tailor the use of your cookies. Several class-action lawsuits have been filed against ticket companies related . Now he and his friend were ticketless. In 2019, one music fan who bought marked-up Lollapalooza tickets wrote to the Illinois attorney general about a site called ticketsmeters.com, whose layout and logo closely resemble Ticketmasters. Improbably, miraculously, the Bills were headed to the playoffs. Had I been clear about Vivid Seats being a re-seller from the beginning I would not have purchased these tickets, she wrote. The company runs its Microsoft .NET-based applications on AWS. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. REBUTTAL BOX In a filing in a Manhattan court, William Trader says New York-based SeatGeek which also has a significant European presence, where it primarily focuses on primary ticketing for arts venues changed the terms of its buyer guarantee from a full refund to a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. Best wishes, SeatGeek CX Team. Secondary ticketing provider SeatGeek has filed a $2m (1.8m) lawsuit in a New York court against ScoreBig, the discount ticketing. This report was posted on Ripoff Report on 10/15/2021 09:41 AM and is a permanent record located here: Its true in every marketplace.. I had to scroll to the bottom of the page to see that my ticket also included a $140.65 service fee a 32% markup over the advertised total. This is a marketplace where its very easy to confuse consumers and give them bad information., In February 2020, leaders in the secondary ticket market were called before Congress to explain their fees. Your email address will not be published. How Does the Illinois Lemon Law Protect Car Buyers? They watched tickets sell out in seconds, only to appear immediately thereafter at higher prices on resale sites. Still, if you provide detailed information, including . But he never got the tickets. Others sell so-called speculative tickets, which the brokers do not actually yet possess. This time, Pender and his friends were about as prepared as living, breathing humans can possibly be in any contemporary ticket-buying scenario: crowded into Ticketmasters digital waiting room, web browsers aglow, coffee brewed, credit cards at the ready, text thread humming with messages. . Box 8307 If republishing our stories, please also include this language at the end of the story: This story was produced by Reveal from The Center for Investigative Reporting, a nonprofit news organization. Whoops! IQ is the leading global news platform for the live music business. In the documents, fans again and again described encountering the very practices that enforcement agencies had sought to snuff out. Jeremy of Las Vegas, NV Verified Reviewer. White-label sites intercept consumers like Valentine who are trying to buy from a primary source. Explore the best deals mapped on interactive seating . Who is ED Magedson - Founder, Ripoff Report. This website is not intended for viewing or usage by European Union citizens. Original review: Feb. 9, 2023. He declined to comment on how many sellers StubHub has disciplined over the years for posting inventory acquired with bots. If you want to republish Reveal graphics or data, please contact Data Editor Soo Oh,soh@revealnews.org. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. DONATE NOW! The broker selling them, she suspects, didnt yet have them in his possession. But on TicketNetworks site, hundreds of seats were already available on a color-coded seating map. Defendant has sought to surreptitiously shift its losses onto its innocent customers. Copyright 1997-2023 Ripoff Report. I thought, Whoa, this is really a scam, Valentine said. And in 2016, StubHub announced a partnership with the Philadelphia 76ers that combined primary and secondary inventory in one place. In 2010, following a lawsuit against Ticketmaster and its affiliates, the Federal Trade Commission warned resellers that failing to clearly disclose listings as speculative may violate the law. SeatGeek.com, launched in 2009, is a legit ticket platform that has sold millions of tickets for 10+ years, but there are some negative reviews saying it wasn't the most reliable site. Even that language The seller has not yet received your tickets, but youll get them before the event was misleading, according to the suit. Its just a bad behavior, he said. The deal values SeatGeek at approximately $1.35 billion, and is expected to close in the first quarter of 2022. Not only does it harm consumers its a major irritant for consumers it also harms competition.. Ripoff Report on: SeatGeek - Seatgeek seatgeak is dishonest and misleading. "Mike". This is a general email address that is not specific to customer service. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Copyright 1997-2023, Ripoff Report. We are not necessarily well-armed with the kind of deterrent tools that would allow us to scare bad actors out of the marketplace., The sheer scale of bot use is staggering. 02/22/2023. Pender instructed his brother to purchase them on the spot. SeatGeek Stadium, formerly Toyota Park, in Bridgeview is the home of the Fire and the Red Stars soccer teams. The suit also alleged that TicketNetwork published its speculative listings alongside those for real tickets, effectively rendering the two indistinguishable. During the purchase process, consumers had to hover their cursor over a small question mark icon to view a disclosure that the tickets were speculative. That is not specific to customer service option is active seven days a week from 10 AM - PM! The first quarter of 2022 is working well a request to remove our content your! 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